Factual corrections, privacy enquiries, partnership questions and general feedback — this page gives the right address and the response time to expect for each.
We are not Roospin Casino. We're an independent review site covering Roospin (and nothing else, for now). We don't operate the casino, don't hold your account, and can't process deposits, cancel withdrawals or step into a KYC decision for you. If your question is about a casino account — a stuck withdrawal, a closed account, a disputed bonus — your first move is the casino's own live chat, and if that gets nowhere, the Curaçao Gaming Control Board. There's fuller detail in the "Is It Legit" section of the main review.
For everything else — the review, the site, the way we work — you've landed in the right place.
| Topic | Response time | |
|---|---|---|
| Editorial corrections, outdated info, broken links | info | Under 48 hours |
| Privacy requests (access, correction, deletion) | info | Up to 30 days |
| Partnerships, press, operator relations | info | 5–10 business days |
| Tip-offs on payout problems or T&C changes | info | Under 48 hours |
| General feedback | info | When we can, usually within a week |
Every enquiry currently arrives in one inbox and we sort it from there. A tagged subject line helps us prioritise — editorial corrections and payout-problem tip-offs jump the queue.
If a number on the Roospin review looks off, is stale, or doesn't match what you went through, tell us. Give the section, the exact claim, the correct figure if you have it, and any evidence — a screenshot, a cashier URL, a support-chat transcript. Confirmed corrections are usually turned around in under 48 hours. The full process is documented in the editorial policy.
Reader tip-offs matter to us. The most dependable way we catch operator changes between scheduled re-tests is a reader noticing something we've yet to update. There's no reward beyond our thanks, but each verified tip-off keeps the next reader off stale information.
Under the Australian Privacy Act 1988 and, where applicable, the EU General Data Protection Regulation, you have rights to access, correct, and delete personal data we hold about you. Requests are handled through info with "Privacy" in the subject line. The standard response window is up to 30 days, which matches the GDPR requirement. Full detail of what we collect, why, and for how long is on the privacy policy page.
To make a privacy request easy to action, include the email address(es) you've contacted us from, roughly when you last got in touch, and exactly what you want (access / correction / deletion). We confirm the requester's identity before releasing any personal data.
We'll happily talk with operator affiliate teams and neighbouring businesses — payment providers, game studios, compliance consultancies — about the practical side of coverage. What we won't do is paid placement dressed as editorial, "review" copy handed over by an operator's marketing team, or "lift the score" requests. The commercial model we run under is set out in full on the affiliate disclosure page.
If you run an affiliate program for an AU-facing online casino and want to put a future review forward, we're interested — but only after the two-week test cycle in how we test casinos has run its full course. We don't publish coverage of operators we haven't tested in person.
If you're writing because gambling has stopped being fun, don't sit waiting on a reply from us. Free, confidential support runs 24/7 through Gambling Help Online on 1800 858 858. For self-exclusion from AU-licensed operators, the national register is BetStop. Fuller context and a complete list of Australian support services is on our responsible gambling page.
